Terms of Service

Last updated: 24 October 2026

1. Who we are

hashID is provided by Desteba Productions S.L., Crevillent (Alicante), Spain (“we”, “us”). Our full company details are in the Legal notice. You can reach us via Support.

2. What hashID is

hashID is an app for your own digital identity. With it you can hold and present credentials, exchange contacts, send messages and use further modules. Some modules are added over time. Using hashID is free unless a feature clearly says otherwise before you use it.

3. Your hashID and your devices

• Your hashID is created on your device. Your keys stay on your devices.
• You protect access with your app PIN and, if you choose, with your face or fingerprint.
• During setup you get 10 emergency TANs. Keep them safe and private. You need them to add a new device, to recover access and to delete your account.
• We cannot recover your account for you. We do not hold a master key. If you lose all your devices and all your TANs, your hashID cannot be restored.

4. Minimum age

You must be at least 16 years old to use hashID, or older if the law of your country requires it.

5. Acceptable use: zero tolerance

You may not use hashID to:

• harass, threaten, defame or impersonate anyone;
• share content that is illegal, sexually exploits minors, promotes violence or terrorism, or is hateful;
• send spam or bulk unsolicited messages;
• break, probe or overload our systems, or get around security measures;
• break any law.

We have zero tolerance for objectionable content and abusive users. You can report content and block users in the app. We act on reports within 24 hours. We may suspend or remove accounts that break these rules.

6. Your content

Your messages and media belong to you. Messages are end-to-end encrypted: we cannot read them. Our servers only pass them on and delete them after delivery, or after 30 days at the latest. Details are in our Privacy policy. You are responsible for what you send.

7. Our service

We work hard to keep hashID secure and available. However, we cannot promise that it will always be free of interruptions or errors. We may change, add or remove features. If a change matters to you, we will tell you in the app in good time.

8. Liability

We are fully liable for intent and gross negligence and for injury to life, body or health. For slight negligence, we are only liable for breach of essential obligations, limited to the damage that is typical and foreseeable. Mandatory consumer protection rights stay unaffected.

9. Ending your use

You can stop using hashID at any time. In the app, under Settings › Delete account, you can delete your account permanently. This deletes your data from our servers and from your device. Messages you have already sent stay on your contacts' devices.

10. Apple App Store

If you downloaded hashID from the Apple App Store, Apple's Licensed Application End User License Agreement also applies. Apple is not responsible for hashID or its content.

11. Changes to these terms

We may update these terms, for example when the law changes or new features are added. We will tell you about important changes in the app before they take effect.

12. Law and disputes

These terms are governed by Spanish law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring claims in your home country.

13. Contact

Questions about these terms: info@hashid.eu or via Support.